1. Our Commitment to Privacy
Rarearth Pty Ltd (“Rarearth”, “we”, “us”, “our”) is committed to protecting the privacy of individuals who use our platform and services. This Privacy Statement explains how we collect, use, disclose, and manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By accessing rarearth.co or creating an account, you agree to the collection and use of your information as described in this statement.
2. What Personal Information We Collect
We may collect the following types of personal information:
Identity & Contact Information
Full name
Email address
Phone number
Residential or business address
Account & Platform Information
Username and password (encrypted)
Buyer and seller transaction history
Listing activity and saved items
Communications made through the platform
Verification & Certification Information
Business name and ABN (where applicable)
Certification documents submitted for product verification
Identity documents required for transaction verification
Technical Information
IP address and device identifiers
Browser type and operating system
Pages visited and time spent on the platform
Cookies and session data
We only collect information that is reasonably necessary for our functions and activities.
3. How We Collect Personal Information
We collect personal information in the following ways:
Directly from you when you register an account, submit a listing, complete a purchase, or contact us
Through your use of the Rarearth platform, including cookies and analytics tools
From third parties where necessary, such as identity verification providers or certification authorities
From publicly available sources where relevant to verifying a listing or user
Where it is lawful and practicable, we will give you the option to interact with us anonymously or using a pseudonym.
4. Why We Collect and Use Your Personal Information
We collect and use personal information for the following purposes:
To create and manage your Rarearth account
To facilitate transactions between buyers and sellers on the platform
To verify the authenticity and certification of listed products
To communicate with you about your account, listings, or purchases
To send platform updates, service notices, and relevant market information
To comply with our legal obligations, including fraud prevention and dispute resolution
To improve the functionality and user experience of the Rarearth platform
To respond to enquiries and provide customer support
We will not use your personal information for a purpose other than those listed above without your consent, unless permitted or required by law.
5. Disclosure of Personal Information
We may disclose your personal information to:
Other platform users — limited information (such as general location and seller/buyer status) necessary to facilitate a transaction
Courier and logistics providers — for the fulfilment of insured deliveries
Certification and verification bodies — to confirm the authenticity of listed items
Identity verification service providers — to comply with our verification obligations
Legal and regulatory authorities — where required by law, court order, or government request
IT and platform service providers — who assist us in operating the Rarearth platform, under confidentiality obligations
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
6. Overseas Disclosure
Some of our third-party service providers may be located overseas, including but not limited to cloud hosting and analytics providers. Where personal information is disclosed to an overseas recipient, we take reasonable steps to ensure that recipient handles your information in a manner consistent with the Australian Privacy Principles.
By using our platform, you consent to your information being processed in jurisdictions that may have different privacy laws to Australia.
7. Data Security
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. These steps include:
Encrypted storage of passwords and sensitive account data
Secure HTTPS connections across the platform
Access controls limiting staff access to personal information
Regular review of our data security practices
While we take these precautions, no data transmission over the internet can be guaranteed to be entirely secure. You use the Rarearth platform at your own risk, and we encourage you to maintain strong passwords and protect your account credentials.
8. Cookies & Tracking
Rarearth uses cookies and similar tracking technologies to improve your experience on the platform. Cookies allow us to recognise returning users, maintain session activity, and understand how the platform is used.
You may disable cookies through your browser settings, however this may affect the functionality of certain parts of the platform.
9. Access & Correction of Your Personal Information
Under the Australian Privacy Principles, you have the right to:
Request access to the personal information we hold about you
Request correction of information that is inaccurate, incomplete, or out of date
To make a request, please contact us using the details in Section 11. We will respond to access and correction requests within 30 days. In some circumstances we may decline a request, and if so, we will provide written reasons.
10. Complaints
If you believe we have mishandled your personal information or breached the Australian Privacy Principles, you may lodge a complaint by contacting us directly at the details below. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.
If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC):
Website: oaic.gov.au
Phone: 1300 363 992
11. Contact Us
For any privacy-related enquiries, access requests, or complaints, please contact:
Rarearth Pty Ltd Email: privacy@rarearth.co Website: rarearth.co
12. Changes to This Privacy Statement
We may update this Privacy Statement from time to time to reflect changes to our platform, legal obligations, or business practices. The updated version will be published on rarearth.co with a revised effective date. We encourage you to review this statement periodically.
