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Privacy Statement

1. Our Commitment to Privacy

Rarearth Pty Ltd (“Rarearth”, “we”, “us”, “our”) is committed to protecting the privacy of individuals who use our platform and services. This Privacy Statement explains how we collect, use, disclose, and manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing rarearth.co or creating an account, you agree to the collection and use of your information as described in this statement.

2. What Personal Information We Collect

We may collect the following types of personal information:

Identity & Contact Information

  • Full name
  • Email address
  • Phone number
  • Residential or business address

Account & Platform Information

  • Username and password (encrypted)
  • Buyer and seller transaction history
  • Listing activity and saved items
  • Communications made through the platform

Verification & Certification Information

  • Business name and ABN (where applicable)
  • Certification documents submitted for product verification
  • Identity documents required for transaction verification

Technical Information

  • IP address and device identifiers
  • Browser type and operating system
  • Pages visited and time spent on the platform
  • Cookies and session data

We only collect information that is reasonably necessary for our functions and activities.

3. How We Collect Personal Information

We collect personal information in the following ways:

  • Directly from you when you register an account, submit a listing, complete a purchase, or contact us
  • Through your use of the Rarearth platform, including cookies and analytics tools
  • From third parties where necessary, such as identity verification providers or certification authorities
  • From publicly available sources where relevant to verifying a listing or user

Where it is lawful and practicable, we will give you the option to interact with us anonymously or using a pseudonym.

4. Why We Collect and Use Your Personal Information

We collect and use personal information for the following purposes:

  • To create and manage your Rarearth account
  • To facilitate transactions between buyers and sellers on the platform
  • To verify the authenticity and certification of listed products
  • To communicate with you about your account, listings, or purchases
  • To send platform updates, service notices, and relevant market information
  • To comply with our legal obligations, including fraud prevention and dispute resolution
  • To improve the functionality and user experience of the Rarearth platform
  • To respond to enquiries and provide customer support

We will not use your personal information for a purpose other than those listed above without your consent, unless permitted or required by law.

5. Disclosure of Personal Information

We may disclose your personal information to:

  • Other platform users — limited information (such as general location and seller/buyer status) necessary to facilitate a transaction
  • Courier and logistics providers — for the fulfilment of insured deliveries
  • Certification and verification bodies — to confirm the authenticity of listed items
  • Identity verification service providers — to comply with our verification obligations
  • Legal and regulatory authorities — where required by law, court order, or government request
  • IT and platform service providers — who assist us in operating the Rarearth platform, under confidentiality obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Overseas Disclosure

Some of our third-party service providers may be located overseas, including but not limited to cloud hosting and analytics providers. Where personal information is disclosed to an overseas recipient, we take reasonable steps to ensure that recipient handles your information in a manner consistent with the Australian Privacy Principles.

By using our platform, you consent to your information being processed in jurisdictions that may have different privacy laws to Australia.

7. Data Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. These steps include:

  • Encrypted storage of passwords and sensitive account data
  • Secure HTTPS connections across the platform
  • Access controls limiting staff access to personal information
  • Regular review of our data security practices

While we take these precautions, no data transmission over the internet can be guaranteed to be entirely secure. You use the Rarearth platform at your own risk, and we encourage you to maintain strong passwords and protect your account credentials.

8. Cookies & Tracking

Rarearth uses cookies and similar tracking technologies to improve your experience on the platform. Cookies allow us to recognise returning users, maintain session activity, and understand how the platform is used.

You may disable cookies through your browser settings, however this may affect the functionality of certain parts of the platform.

9. Access & Correction of Your Personal Information

Under the Australian Privacy Principles, you have the right to:

  • Request access to the personal information we hold about you
  • Request correction of information that is inaccurate, incomplete, or out of date

To make a request, please contact us using the details in Section 11. We will respond to access and correction requests within 30 days. In some circumstances we may decline a request, and if so, we will provide written reasons.

10. Complaints

If you believe we have mishandled your personal information or breached the Australian Privacy Principles, you may lodge a complaint by contacting us directly at the details below. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.

If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC):

  • Website: oaic.gov.au
  • Phone: 1300 363 992

11. Contact Us

For any privacy-related enquiries, access requests, or complaints, please contact:

Rarearth Pty Ltd Email: privacy@rarearth.co Website: rarearth.co

12. Changes to This Privacy Statement

We may update this Privacy Statement from time to time to reflect changes to our platform, legal obligations, or business practices. The updated version will be published on rarearth.co with a revised effective date. We encourage you to review this statement periodically.